We accept returns that are received at our warehouse within 30 days from the day of the delivery of the item(s). Please use the return form and, if provided, the return label that was included with your order, and follow the instructions on the return form. If no return form was included in your order, please contact us.

Please note: have you placed an order on your account and did you choose to pay afterwards? In that case a return period of 14 days applies. LaDress is free to accept or reject items returned outside of the above-mentioned term.

Returns from within the EU of items in the current collection are free of charge the first time. A return label is provided with these orders. LaDress does not reimburse return costs for other items or shipments.

Please note: returns of sale and outlet purchases are at your own cost. For every second return within the same order, extra shipping costs will be charged.

We only accept returns of items purchased through LaDress.com, at one of our brand boutiques or at our showroom.

LaDress will not accept returns for any faulty items that have been worn and/or have had tags removed. If you receive an order with an item without a tag, or that is otherwise faulty, please notify us by e-mail on the day of receipt. We advise you to check garments upon delivery and before removing an attached tag.

Fill in the return form that you can find in your package, then follow the instructions on the return form. Pack and seal your return securely, in the original packaging if possible, and include the completed return form.

Promese Logistics - LaDress
Flight Forum 2500
Industrial Number 5872
5657 DZ Eindhoven
The Netherlands

In order to facilitate the return of your items, we must receive the return within 30 days from the day of the delivery of the item(s).

Please note that we do not accept liability for returned goods. It is recommended that you ship your return via a carrier who will provide your parcel with a tracking number, to ensure that it does not get lost.

We offer a free return and exchange service one time per order within the European Union, if you have followed the instructions on the return form. If you decide to return the package in any other way, any and all shipping charges related to returning the package to LaDress must be prepaid.

Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Union.

In order to facilitate the return of faulty items, please fill in the return form and then follow the instructions on the return form.

Faulty items will only be accepted if the delivered goods are damaged, or if there is a subsequent manufacturing fault within a period of 3 months after delivery. All items returned as faulty will be inspected, and any items deemed to be subject to fair wear and tear will not be accepted as faulty.

When possible, items may be repaired on request, but only when such items are deemed faulty and repairable. Repairs do not come with any guarantees.

The processing of your return generally takes about 3 business days after we have received your returned items. The refund will then be issued as soon as possible, usually within 2 to 5 business days, to the account used to pay for the order.

The amount for all undamaged and correctly returned items will be credited to the credit card or bank account of the original purchaser.

If the recipient of the item is not the purchaser, the refund will be issued to the original purchaser and owner of the credit card.

Please note that international import duties, customs duties and taxes levied on shipments outside the EU are not reimbursed by LaDress.

Occasionally we offer a gift as of a certain purchase amount. If you decide to return your order and your unreturned items no longer reach the gift purchase amount threshold, the gift should be returned too.

If the gift is not returned, we will deduct the quoted sales value of the gift from your refund amount.