Privacy & security

LaDress B.V.
Telephone: +31 20 240 73 77
Email: info@ladress.com

Companies register: Chamber of Commerce Amsterdam
Company registration number: 34247773
VAT registration number: NL815757311B01

LaDress B.V. respects the privacy rights of its online visitors and recognizes the importance of protecting the information collected about them. We have adopted a corporate wide Privacy policy that guides how we collect, store and use the information that you provide us with.

If you are under 18, we require that you inform a parent or guardian about LaDress' privacy policy and terms and conditions as well as requiring their consent to the privacy policy before registering with LaDress or placing an order with LaDress.

Why this privacy statement
We process your personal data for the purpose of our service provision. We attach great importance to your privacy and will therefore treat these personal data in confidence and with care. Personal data are processed in accordance with the current regulations laid down in the General Data Protection Regulation. We wish to provide you with further information on this in this privacy statement.

Applicability of Privacy Statement
In this privacy statement, information is provided on the processing by LaDress of the personal data of its customers and visitors to its website. This privacy statement does not, therefore, apply to third party websites, such as websites or apps to which LaDress refers on its website and in its mailings. LaDress recommends viewing the privacy policy for these third parties at the relevant websites.

How do we collect personal data
LaDress can receive information from you in the following ways;

• Directly from you: for example by entering an agreement with us, if you contact us by -email, telephone or in writing, or by subscribing to our newsletter.
• Through our website: For the purpose of the execution, improvement and registration of our services, we collect various data, this can be done my the use of cookies.
• Through third-parties: we can use the services of third parties. These third parties then act on behalf of LaDress. This privacy statement also applies to the data collected through these third parties when they act as processor for LaDress. We are not responsible for the collection of data that is not commissioned by LaDress. We refer you in this connection to the privacy policy of these third parties.

Which personal data do we collect?
LaDress can process personal data about you, because you use the services of LaDress, and / or because you provide them to LaDress when filling out a contact form on the website. LaDress can process the following personal data:

• Contact and account details - such as name, date of birth, address, postcode, place name, telephone number, e-mail address and login details provided by you.
• Payment and invoice details - if you enter into an agreement with us, in some cases we need bank details for the financial settlement.
• Website and app data, such as your IP address, traffic and location data, internet browser, appliance type, surfing behaviour and information on the use of our website(s).

With whom do we share personal data? 
LaDress may share your personal data with other parties if this is necessary for the execution of the agreement concluded with a customer, or on the basis of a legitimate interest. 

For example providing data that is necessary for the execution of payments, the delivery of goods, and the sending of newsletters etc. LaDress does not sell your personal data to third parties. LaDress also does not share data with parties outside of Europe. LaDress may be required to provide your details due to a legal obligation on LaDress and / or following requests from authorities. How long do we keep personal data? LaDress does not store your data longer than necessary for the execution of the agreement or the purposes for which the data was collected. Unless a data subject indicates that his or her personal data must be removed earlier, for example because a data subject is unsubscribing, etc.

If you wish to receive our newsletters, you have to give us permission to send you our newsletters by filling in your email address in the designated newsletter signup box. We offer you at all times the opportunity to opt-out of any service. Any newsletter we send contains an automated op-out link.

If you have any questions regarding our newsletter or wish to be removed you can send an email.

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. LaDress.com uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

Most browsers are automatically set to accept cookies but in the event that you wish to prevent this to happen you can alter the settings of your browser. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Our website uses cookies, with which technical information is stored. Cookies are small information files that a website leaves on your device, with which your activities within our website are followed. It could concern the following:

• the IP address of the visitor;
• the date and time of the visit;
• the URL of the referring site (the site from which the visitor originates);
• the pages visited on our website;
• information about the browser used (type and version, operating system, etc.).

Technical information and cookies are used by us to facilitate your visit on the website and to optimize the performance and user experience of the website. Cookies can be placed both by LaDress itself and by other parties with whom LaDress cooperates. Below is an overview of the various cookies that are placed via the LaDress website:

Functional cookies
LaDress places cookies that are necessary for the website to function properly and to provide a requested service. These cookies are used to save certain user and preferred settings, to store any log-in data and to optimize the user-friendliness of the website.

Analytical cookies
LaDress uses analytical cookies, such as the Google Analytics cookies, which collect information about the use of the website. Herewith, among other things, the number of website visitors, the visited pages and the duration of their stay are recorded. The collected data is used to improve the service and optimize the content of the website to the wishes and needs of the users.

Tracking or advertising cookies
Tracking cookies are cookies that collect data about the (internet) behavior of the user of the website. These tracking cookies are used to enable the user to make optimal use of our website. For example, these cookies are used to record information about the visit so that relevant information can be used for the convenience of the user on a subsequent visit, for example by filling in forms or offering ads that match the (search) profile of the user. user.

Turning off cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

Social media
On our website you can share information via social media, via the available social media buttons. The relevant social media can place cookies via these buttons. We have no influence on the use by these parties. They are responsible for the use and provision of data obtained in this way. The privacy policy and the general terms and conditions of the relevant social media apply to this use.

LaDress may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account.

Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We will never give or sell your details to third party companies for purposes other than the fraud prevention and legal purposes mentioned above.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

If you would like to change your personal information at LaDress, sign in to your account using the Log in menu on the homepage. Your account will appear and you can change your personal data.

Only you, or at your request the customer care department, can change your personal data.

You can contact us by email and we will revise your personal details.

LaDress considers the security of your personal data as highly important. LaDress therefore uses appropriate technical and organizational measures to prevent misuse or theft. Only professionals have access to your data and are kept confidential.If you still have the impression that your data is not secure or that there are indications of misuse, or if you would like more information about the security of your personal data, you can contact LaDress via info@ladress.com.

LaDress has implemented a variety of security measures to maintain the safety of your personal information. A secured network protects your personal information. In addition, we take reasonable steps to ensure that third-party business partners to whom we may transfer data will provide sufficient protection of that personal information.

All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology, which encrypts your information before it is sent to us to protect the information from unauthorized use. Besides SSL encryption, PaySquare makes use of 3-D Secure. 3-D Secure represents an extra level of security for you when placing an order. It protects you against misuse of your creditcard number, because you confirm your identity first, before you make the payment. Only if you are the legal owner can your creditcard be used to make an Internet payment. We take every possible measure to ensure that business partners who receive information from us provide adequate protection for your data.

For more information about our policies, please go to the customer service section of our website. You can also send us an email. If you wish to talk to a LaDress customer service representative please call: +31 20 240 73 77 on work days from Monday to Friday between 9 am - 6 pm.

The following information is provided by LaDress to enable our online visitors to be fully informed of our privacy policy.

By visiting www.ladress.com you are accepting and consenting to the practices described in this privacy policy and the terms and conditions therein.

Please note that this policy applies to LaDress and/or its subsidiaries, but not to websites maintained by other companies or organizations to which we may be linked. Please ensure that you read the privacy policy of such other companies or organizations before submitting any personal information. Furthermore, intermittently LaDress may employ third party business partners to collect personal information on behalf of LaDress. In such cases, these third parties will be subject to confidentiality agreements and instructed by LaDress to fully comply with our privacy policy as set forth herein.

© LaDress BV featuring LaDress All Rights Reserved. Material published on this website is copyrighted by LaDress or its licensors. All rights reserved. Website © LaDress BV featuring LaDress.

LaDress reserves the right to make changes to this policy, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes. Your continued use of our site will signify your acceptance of these changes.