Contact us

Shopping online

LaDress is being sold via ladress.com and our Showroom; We guarantee that every item we sell is 100% authentic.

Help & customer care

If you have questions, concerns, suggestions or comments please do not hesitate to send an e-mail to info@ladress.com or call +31 20 240 73 77. Our customer service team is happy to assist you with any questions via e-mail and by phone five days a week.

Monday - Friday from 9 am till 6 pm.

Shipping & delivery

Orders placed from Monday to Friday before 4 pm will be delivered the next working day - when in stock. Delivery of sale purchases might take longer.

Please note:

We try our very best to get your package to you as quickly as possible. Due to peak season delivery time may take a little longer than usual. A kind thank you for your understanding.

Exchanges & returns

If you have an item that you would like to return, please carefully read our exchanges & returns policy. If there any questions, please do not hesitate to contact us at info@ladress.com.

Style advice

Do you have a special event coming up or are you on a search to find the perfect outfit for every occasion? Our dedicated team of advisors love to assist with great styling advice as well as help you find the right shape, shade and size. Please feel free to visit our Showroom, you can also book a (private) shopping session or send us your questions via info@ladress.com. For specific details, please contact info@ladress.com.

Gift terms and conditions

On occasion, we offer a gift for a limited period with purchases reaching a minimum order amount. The minimum order amount includes our membership program discount. The following conditions apply to these free gifts.